How does the preview policy work?
If you are affiliated with a school, a school district, health department, or other health organization you can now preview any of our programs online for free. Simply send us an e-mail at email@example.com and ask for a free on-line preview and let us know when you will have time to preview. We will then reply to your email with the instructions you need to preview our programs in their entirety for free. It's that simple!!
My new computer does not have the capability to play a DVD. Are there any other options other than streaming?
Yes. Four of our top selling puberty education programs are now available on USB flash drives. Due to the cost associated with making the transition to flash drives, other programs will be considered based on the needs of our customers.
Are your puberty education programs all inclusive?
They are now! In the past some of our programs included the line "you may become more interested in boys/girls during puberty" but in order to be all inclusive we eliminated those lines from all of our popular programs.
Do your puberty education programs cover the emotional changes that occur during puberty?
Yes. We recognize that it is important for all of the students to know about all of the changes that occur during puberty.
Can I just purchase a DVD or flash drive and load it on my district's server and stream it to multiple schools?
No! Changing the format (DVD or flash drive) to another format (streaming) is a violation of our copyright.
Do you accept purchase orders?
Yes! simply email us your PO at firstname.lastname@example.org or fax it toll free to 1-866-333-7421. There is no need to create an account unless you are ordering from our website.
Do you offer discounts for large orders?
If you would like to place an order for 10 or more DVDs/flash drives you may request a price quote. Simply email us at email@example.com. Be sure to include the exact quantity and the title/product numbers that you are interested in purchasing.
What method do you use to ship products?
We generally ship UPS ground and we try to ship within 1 week of receiving your order. If you need your order shipped right away let us know and we can send it sooner. If it is necessary to ship next day or second day air, an additional charge may apply. If the order is being shipped outside of the United States we generally send via the US Postal Service.
What happens if I receive a defective product?
We stand by all of our products. Simply send us an e-mail us at firstname.lastname@example.org within 30 days of receipt of your order and we will replace any defective materials free of charge.
Where do I find the teaching guide that goes with the program I ordered?
Starting in 2016 we began to "go green" and eliminate the hard copy of the teaching guide that was previously included with the DVD. The teaching guide is now available right on the DVD itself? To view the teaching guide simply insert the DVD in your computer and access the file in the same manner you would access any other document stored on a DVD. If you experience any problems please email us at email@example.com and we will gladly send you the PDF file.